R&S Integrated - Technical Support Request

LINKS

Help and Support

If you're experiencing an issue with one of our products and need technical support, please click on the "Create Case" button below:

For suggestions, or requests for improvements, please use our suggestion form.

Laserfiche also offers a searchable knowledge base for our users.

For Remote Desktop Support via

Please click on the name of the R&S employee for your support session:

John Julian
Matt Freeman
Tom Beall
Jeremy Martin
Chris Conner

If you have never used LiveMeeting before, please click the link below. When prompted, choose "Open" or "Run".

Microsoft Live Meeting 2005 Installer

Common Fixes:

DCOM settings. Download and run on both the workstation and the server.
Kofax slow to load / Series of boxes in error message. Do Not Use for LF 7.2 or later

Product / Device		Version	Last Updated
Hardware

Canon Scanners	Link	n/a	05/03/2006
Fujitsu ISIS Drivers	Link	n/a	05/03/2006
Kofax Drivers (VRS/850/1700)	Link	3.75	05/03/2006
Kofax (450/650/650i)	Link	4.0	05/03/2006
Kofax VRS 4.1 Update Info (PDF)	Link	4.1	05/03/2006
Kofax Uninstaller (IPSnooper)	Link	n/a	05/03/2006

Software

Laserfiche Updates (Requires LSAP)	Link	n/a	05/03/2006

Document Shuttle 6.5 (Required LSAP)	Link	6.5.3	05/03/2006

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News:

Our support pages are being extensively revised to try and better serve our customer base. If there are features you would like to see that are not currently in place, please contact us and let us know.

Product Updates:

Laserfiche 8 should be released sometime this fall. As we receive more information, we will be sure to post it here.


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