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Help and Support

For Remote Desktop Support via

Please Click Here to download Team Meeting on your computer. Once download is complete you will provide the "Session ID" to the R&S Support representative:

Laserfiche also offers a searchable knowledge base for our users.

 

Common Fixes:

DCOM settings.  Download and run on both the workstation and the server.
Kofax slow to load / Series of boxes in error message. Do Not Use for LF 7.2 or later

 

 

 
Product Updates:

R&S does not recommend installing updates unless our support staff has advised you to do so.   

Product / Device

  Version Updated
Canon Scanners Link Scanner Specific 11/02/2009
Fujitsu ISIS Drivers Link Scanner Specific 11/02/2009
Kofax VRS OEM Bundles Link 4.1-4.5 11/02/2009
Kofax Uninstaller (IPSnooper) Link 4.5 11/02/2009
Legacy Kofax VRS (450/650/650i) Link 4.0 11/02/2009
       
Software      
       
Laserfiche Downloads (LSAP Required) Link All Available 11/02/2009
       
Document Shuttle 7.1.2 (LSAP Required) Link 7.1.2 11/02/2009

For suggestions, or requests for improvements, please use our suggestion form.

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News:
  • Our support pages are being extensively revised to try and better serve our customer base.  If there are features you would like to see that are not currently in place, please contact us and let us know.
     
Product Updates:
  • Laserfiche 8 Has Been Released.  Current version is 8.1.1. R&S is currently testing and will be rolling out soon!
 
 

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